FAQ
Find answers to common questions about our services.
Delivery time for Cilacap area is usually 1-2 business days. We guarantee on-time delivery according to the agreed schedule.
You can track your package through our official J&T Express website or mobile app. Simply enter the tracking number to view the latest delivery status.
Yes, we accept deliveries to all regions across Indonesia. For out-of-city deliveries, shipping costs and delivery time will be adjusted according to the destination location.
If your package does not arrive on time, please contact our customer service via phone or email. We will process your claim promptly after verifying the details.
Yes, additional fees apply for large-sized packages based on size and weight. You can calculate the cost using our online calculator on the website.
You can contact our customer service via phone at 282-XXXXXXX or email at [email protected].
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